Privacy Policy
Effective date: January 2026. This Privacy Policy explains how Literary Success Lab collects, uses, discloses, and protects personal information you provide when using this website and when requesting services. The policy describes the categories of data we collect, the purposes for which we use information, and the rights you have regarding your personal data. We are committed to handling personal information with transparency and care. If you have questions about this policy or wish to exercise a data subject right, please contact us using the details in the Contact section below.
Information we collect
We collect personal information you provide directly when you use the contact form, request services, or email us. Typical fields include your name, email address, phone number, organization, and the message content you submit. We also collect non-identifying usage data such as pages visited, time on site, and device type through standard web technologies. When you interact with the cookie control on the site, your preference is stored locally so we can respect your choices. We do not collect payment details directly on this site; any payments connected to services are processed through a secure third-party payment processor and are subject to that provider's privacy terms.
How we use information
We use personal contact information to respond to inquiries, provide requested services, prepare proposals, and schedule meetings. Message content helps us understand the nature of your request so we can match it to the appropriate resource or staff member. Aggregated, non-identifying usage data is used to improve site navigation, content relevance, and performance. We may use contact information to send occasional administrative notices, such as changes to policies or scheduled events, but we do not use collected data for unsolicited marketing without prior consent. When a contractual engagement is established, we use the information necessary to fulfill the engagement and to invoice or schedule work as agreed. Our use of information is guided by purpose limitation and relevance; we avoid collecting or retaining unnecessary personal data.
Cookies and similar technologies
The site uses minimal cookies and browser storage to enable essential features such as the cookie preference control and menu state. These technologies support site functionality and accessibility. Non-essential cookies are not set unless you accept them through the cookie control. The cookie control stores your accept or reject choice locally in your browser. If you reject non-essential cookies, features that rely on them will be limited. Third-party scripts are not embedded by default; where third-party tools are used for analytics or performance, they are implemented in a privacy-preserving manner and only activated with appropriate consent. You may change or withdraw consent at any time by using the cookie control or by clearing local storage for this site in your browser settings.
Data sharing and third parties
We do not sell personal information. We share information only as needed to provide services or as required by law. For service delivery, we may share limited contact and project details with vetted third-party contractors who assist with workshops, research, or administrative tasks. Any third-party collaborator is required to process information only under our instruction and to maintain appropriate confidentiality and security measures. For hosting, analytics, and content delivery, we use reputable providers who operate under contractual data processing terms. Where such services involve transfer outside your country, we ensure appropriate safeguards consistent with applicable legal requirements. If compelled by lawful process, we may disclose information to comply with legal obligations, protect rights, or respond to emergencies, subject to applicable limitations and safeguards.
Data retention and security
We retain contact and project data for as long as reasonably necessary to fulfill the purposes described, including responding to follow-up questions and maintaining records of engagements. Retention periods may be extended when required for legal or tax obligations. We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, or misuse. This includes secure hosting, encrypted transport (HTTPS), access controls, and limited staff access on a need-to-know basis. While we take steps to protect data, no system can guarantee absolute security. If we become aware of a security incident affecting personal data, we will take appropriate measures to contain and remediate the issue and notify affected parties when required by law.
Your rights and choices
Depending on your jurisdiction, you may have rights to access, correct, or delete personal information we hold about you, as well as to restrict or object to certain processing. To exercise these rights, contact us at [email protected] or via the contact details below. We will verify requests to prevent unauthorized disclosures and will respond within reasonable timeframes required by applicable law. You can also control cookie preferences using the on-site cookie control. If you have concerns about our handling of personal data, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction. We are committed to cooperating with reasonable requests and aim to resolve concerns directly when possible.
Contact and controller details
Controller: Literary Success Lab. Postal address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Email: [email protected]. Phone: +1 (650) 253-0000. For privacy inquiries or to exercise your data rights, please contact us using the email or address above. We will reply with instructions or a verification request if necessary to process your inquiry. If you prefer, you can submit inquiries through our contact page at /contact/.
Updates to this policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or services. When material changes occur, we will post the updated policy at this page and update the effective date at the top of the document. For non-material clarifications or adjustments, changes may take effect immediately. We encourage return visitors to review this policy periodically to stay informed about our privacy practices.